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General

We're not trying to scare you or anything. Our signature “Welcome to Moe's” greeting represents our passionate promise to always welcome everyone with open arms and a smile. It's safe to say, this rally cry is infectious, especially among the little ones.

We're truly sorry for the inconvenience. Most of our locations are independently owned and operated by individual franchisees, so the reasons vary by location. We hope that a new location opens in your area soon.

Social media, emails and the Moe's app – we like to keep you informed in as many ways as possible.

Hopefully soon. We continue to grow and are always looking for great locations with a passionate fan base. So please share your excitement for Moe's with friends and family around your area. Please keep in touch with us on Facebook and Instagram, or chat with us on Twitter – that'll be the first place we would announce a location opening in your town!

Visit Find A Moe's and enter your City or Zip then hit GO

Catering

Certainly! From an intimate gathering of 10 to larger events, we've got your catering needs covered!

We're fully equipped to accommodate events of various sizes. If you're expecting more than 200 guests, we recommend contacting your local Moe's for the best possible experience.

Each Moe’s location is independently owned and operated, and prices may vary by location. To get the most accurate and up-to-date pricing, simply select your location before checking out the menu on orderonline.catering.moes.com or contact your local store directly.

You can order online at moes.com/catering by selecting "Order Catering," or by calling your local Moe's.

No need to wait – seize the moment and place your order as soon as you’ve decided to make your party absolutely epic!

Our catering menu is tailored per person. To ensure everyone’s satisfied, order for the anticipated number of attendees. For heartier appetites, consider adding extra meat to keep those smiles going!

The fajita bar is a souped-up version of the taco bar. Not only are the portions larger, but the fajita bar also includes mixed grilled onion and peppers, rice, and our handmade guacamole.

No worries! Our bars are designed to allow each guest to customize their own meal, making them a hit with vegetarians, protein enthusiasts, and those with other dietary needs. For specific dietary concerns, please refer to the Allergen Guide or contact your local Moe’s.

We understand that plans can change. If needed, contact your local store to discuss modifications to your catering order. Our goal is to ensure your event's success and satisfaction. Keep in mind that orders canceled within 24 hours of the event might incur cancellation fees, set by each Moe's location.

You bet! Our chips and red salsa are included with buffet-style bars, burritos and cold wrap catering, based on the number of guests you've ordered for. It's our way of keeping the fiesta alive!

Certainly! If you need warming stands, simply select the "Yes, please include wire warming stands, sterno heat and serving utensils" option during your order.

Absolutely! Indicate "Yes, please include plates, napkins, and forks" during your order, and we'll gladly provide these essentials at no additional charge. We've got you covered, literally!

For tax-exempt orders, reach out to your local Moe's to place your catering order. We're here to assist you in getting everything organized and deliciously catered!

Yes, when placing orders online, a credit card is required. Your card will be pre-authorized the day before your event, ensuring a smooth catering experience. If you intend to use an alternative payment method, please get in touch with your local Moe's directly.

While we love our Moe's Gift Cards, unfortunately, they can’t be used for catering orders.

A big shoutout to our Moe Rewards members! While we appreciate your loyalty, Moe Rewards cannot be earned or redeemed for catering orders.

Employment

If you rock as much as we roll, please apply online for your local Moe's. Then cross your fingers, grab your lucky rabbit’s foot or do whatever you do for good luck.

Gift Cards

You can easily purchase eGift Cards or physical cards sent by mail online here. Gift Cards are also available for purchase at most Moe’s restaurant locations, as well as many third-party retail locations and online marketplaces!

Moe’s Gift Cards make a great customer or employee reward or incentive! Want to reward a large crew? We offer bulk discounts on orders of $500 or more. You can register for a bulk account here to begin saving today.

You can check your gift card balance online, in-store, or by calling Customer Service at 678-799-7415.

Moe’s gift cards can be redeemed in-store, online and in app at participating Moe’s Southwest Grill locations, of course!

Plus, you can also redeem at other great brands including in-store at Auntie Anne’s, Carvel, Cinnabon, Jamba, McAlister’s Deli, and Schlotzsky’s locations in the U.S. Gift Cards can also be redeemed online at Cinnabon, Jamba, McAlister’s Deli, and Schlotzsky’s, and in-app at Jamba and McAlister’s Deli.

Moe’s Southwest Grill Gift Cards cannot be refunded unless otherwise required by law. If your card balance falls below the requirement for cashback requirements in your resident state, please call Customer Service at 678-799-7415 to process your request. Cashback requests are processed via check and can take up to 2-3 weeks to be received.

We cannot be responsible for lost or stolen cards. Please protect your Gift Card like cash. However, if you have proof of purchase, contact customer service at 678-799-7415 for assistance. With proof of purchase, we may be able to locate your original card number, cancel it and issue you a new gift card for that value.

No, Gift Cards cannot be redeemed toward for catering purchases at this time.

Moe’s Southwest Grill, Auntie Anne’s, Carvel, Cinnabon, McAlister’s Deli, Schlotzsky’s, and GoTo Foods Gift Card:

Useable up to balance to purchase goods at participating Auntie Anne’s®, Carvel®, Cinnabon®, Jamba®, McAlister’s Deli®, Moe’s Southwest Grill®, and Schlotzky’s® locations in the U.S. Not refundable or redeemable for cash or credit except as required by law. Not valid on catering orders. Will not be replaced if lost, stolen or used without your authorization. Not a debit or credit card. Issued by GoTo Foods Rewards, Inc., which is the sole obligor to cardholder and may assign its issuer obligations without recourse. Your use of this card is acceptance of Terms. No fees or expiration. For other Terms and balance inquiry, visit gotofoods.com/giftcards. For customer service, please call 678-799-7415.

Gift Cards purchased in-store at Moe' or any of our other GoTo Foods brands can be reloadable in-store. However, Gift Cards purchased online, at third party retail locations or through other online marketplaces are not reloadable.

At this time, Moe’s Southwest Grill Gift Cards cannot be redeemed for merchandise.

Moe’s Southwest Grill gift cards are sold online by CashStar, a Blackhawk Network business (“CashStar”).  When you click one of the links above to buy a gift card online, you are leaving our GoTo Foods brand websites and will be directed to a site operated by CashStar. Please review our Privacy Policy and CashStar's Privacy Policy to understand how each of us use personal information.

Nope! Moe’s gift cards never expire. But why wait to grab your Moe’s faves? Our famous Queso is waiting.

No, we never charge a service or administration fee on Moe’s gift cards. If you order a physical gift card online there may be applicable shipping charges.

Moe’s gift cards sold in Moe’s stores can be loaded for amounts between $5 and $100 and can be reloaded in-store to carry a maximum balance of up to $500. Moe’s gift cards sold on our website can be loaded for amounts between $10 and $200 and cannot be reloaded. Moe’s cards sold by third party retailers will vary and cannot be reloaded.

Moe's gift cards can be redeemed at participating Moe's locations by presenting your physical gift card, printed eGift Card or mobile device showing your mobile eGift card at the time of payment.

Gift cards can also be redeemed online at  www.moes.com or through the Moe’s app. On the checkout screen under payment methods, there is an option to add a gift card. Enter the gift card number (removing any spaces) and PIN. Select add card so that it will be added as a payment method to check out with.

If your gift card balance is less than your order total, you may use an existing or new credit or debit card to cover any remaining balance at check out.

The amount paid by a gift card will be credited back to the gift card account used for that order. If you did not save that gift card to your online ordering account and do not have a physical copy of that gift card, please call us at 678-799-7415 and we can assist!

You cannot earn points when you purchase a gift card, but you can earn points when you use a gift card as a form of payment.

No, PIN codes are required for online redemption of gift cards. If your card does not have a PIN, you can redeem it in a restaurant location or request a replacement card by calling us at 678-799-7415

Franchising

You can learn more about starting a franchise by visiting our franchise site - www.moesfranchise.com

Moe Rewards

Yep! You can sign up online or by downloading the app and registering for the free Moe Rewards program, and you’ll score a Cup of Queso on us* when you do!

When you make a purchase, you'll get rewarded! If you’re ordering in-store, select the “Scan” button at the bottom of your app screen and scan the QR code at the register or, if your app isn’t handy, scan the barcode at the bottom of your receipt within 7 days of purchase. When you order online, simply log into your app, place your order and your points will be awarded automatically. You’ll earn 10 points for every $1 you spend. Once you earn Gold Status, you’ll earn 12 points for every $1.

Your Banked Rewards have been converted into points that you can now redeem for your favorite menu items. For every $1 in Banked Rewards, you received 160 points. For example, $8 in Banked Rewards were converted to 1,280 points.

Accounts with less than 100 points were converted from 1 point to 10 points. For example, 90 points were converted to 900 points.

Earn 1,250 in one calendar year, from January 1st to December 31st to get the Gold – Moe’s Gold Status that is. Once Gold Status is awarded, it will remain active, and you’ll continue earning 12 points per $1, until December 31st of the following calendar year.

For example, if from January 1, 2025 to November 10, 2025, you have earned 1,250 points through your Moe Rewards account, on November 10, 2025 you will have Moe’s Gold Status through December 31, 2026.

Gold Status Rewards members maintain Gold Status until the end of the following calendar year, as long as the account remains active. For example, if you reach Gold Status in September 2025, you’ll maintain Gold Status until December 3, 2026!

If your Moe Rewards account is inactive for 365 consecutive days, all points will expire. Keeping your account active it easy though – Just don’t ghost us! As long as you make a transaction within 365 days, you’ll keep your points. A transaction is purchasing any Moe’s product (excluding catering and gift cards) using your Moe Rewards account.

No, you cannot earn points when you purchase a gift card, but you can earn points when you use a gift card as a form of payment and use your Moe Rewards account.

Catering products aren't eligible to earn rewards at this time, but we do occasionally run some delicious deals for catering, so keep an eye out!

That depends. If the purchase was within the last 7 days and you kept your receipt, we got you covered. Use your Moe Rewards App to scan the barcode at the bottom of your receipt and you’ll be on your way to earning tasty deals.

Drop us a message here and let us know you’re having trouble, and we’ll help you out!

A Reward is an item you can redeem for points whenever you want. A Deal is a special offer that’s only available for a limited time.

If you’re redeeming in store, just tap into the “Rewards” or “Deals” section of the app, find the reward or deal you want to redeem and tap “Redeem in Restaurant.” A QR code will display for you to scan to redeem.

If you’re ordering online or through the app, your available Rewards and Deals will be conveniently located at the bottom of your shopping cart, before you tap "Checkout" simply apply the Reward or Deal you want to redeem!

Only one offer or reward per order, but don’t worry—we’re always sending out awesome deals!

No, points cannot be redeemed for cash, but they can be redeemed for some liquid gold (AKA Moe’s Famous Queso).

Moe Reward Accounts are one of a kind and cannot be combined. Points cannot be transferred between accounts.

On the login screen click the 'Forgot Password' link and we'll help you out.

If you have any questions or concerns, please contact us here.

Group Ordering

Group ordering is a simple way to coordinate meals for a group without the hassle of multiple transactions. One person, known as the host, invites participants, manages the order and places the order with a single payment.

Group ordering is available on the Moe's Southwest Grill app or online at Moes.com with delivery and pick-up options.

Sign into your Moe Rewards account on the Moe's Southwest Grill app or on moes.com and select "Group Ordering" from the menu on get started! Then, invite your crew to the order using the group ordering link or by scanning the QR code.

To host a group order you must have an active Moe Rewards account; however, your participants don't need to.

The host will earn points for the entire group order. Participatants won’t earn points, but hey—great food is its own kind of win!

If the host is a Moe Rewards members, they can apply their rewards and deals to a group order.

Yes, as the host you can submit the group order without ordering food for yourself-although we believe you deserve a delicious meal as well.

Yes, as the host you will be able to view your participants orders and order status.

The Group Order cart is visible to the host, allowing you to see who has placed their order.

Group Ordering keeps things simple with a single payment. Split payments aren’t available.

As long as your order hasn’t been placed yet, you can update the order date and time. Just keep in mind that available delivery and pickup slots may shift based on your group size and store demand.

Once the host submits the order, no additional changes can be made to the order.

After checkout, the group ordering link becomes inactive. Participants trying to access the link after the order is finalized will receive an error message.

We’re here to assist! Please visit Moes.com and use the "Contact Us" feedback form to get in touch with our team.

Group orders can accommodate up to 10 participants. Have more then 10 guests? Check out our catering HERE.

You’re free to leave the group order anytime before it’s submitted—just click ‘LEAVE GROUP ORDER.’ Any items you’ve added will be cleared from the cart.

Need to plan ahead? You can schedule a group order for a future date and time, up to 7 days in advance.

Only the group order creator can provide the link—participants will need to wait for them to share it.

If your link is shared with someone it shouldn't have been, as the host, you can adjust the order by removing any party crashers before checkout.

Moe Monday

The Moe Monday deal includes a discounted regular burrito or bowl, and comes with the always free chips, house-made salsa and sauces.

Pricing varies by location. Check your local offer in your Moe Rewards account every Monday.

Yes, the Moe Monday deal is available in your Moe Reward's account for easy and convenient online ordering on Moes.com or the Moe's app and can be used in-store at checkout.

No promo code is needed. The Moe Monday deal will appear automatically in your Moe Reward's account every Monday.

Make sure you are logged in, have location services enabled, and your app is updated.

No, guac is an add-on and may cost extra unless specified otherwise in local promotions.

No, the Moe Monday deal is available both in-store and online with a Moe Rewards account.

Visit moes.com/MoeMonday